Holliday Wharf

We will be commencing the upgrade of site systems at the Wharf Building to bring it in line with the rest of the site.

From Monday 23rd engineers will be removing the old unit and installing a new one which you will have seen in use on the other building. This integrates with the Akuvox Application for the site so that you can manage your access. The new system provides many new security features including the ability to contact our team 24 hours a day via the reception button.

We will also be enabling the ANPR vehicle access once the intercom is complete – temporarily you will still be able to use the remotes but these will be turned off in the future and you will need to ensure you have registered with reception your vehicle number plate against your apartment.

On Friday the 17th May a joint in a high-pressure water pipe which feeds core 3 failed causing water to escape in the communal areas.
Luckily as this was reported very quickly the team were able to respond within minutes and shut down the water pumps, isolate the water to the building and isolate electrical systems to stop further damage.

Water has caused damage to the common areas and the elevator in core 3 but as a result of the swift action the leak has been contained to just core 3 communal areas.

Our contractors have installed de-humidifiers to dry out the building over the weekend.

The core 3 elevator has taken the brunt of the water and as a result we have had to isolate this in the short term. As core 3 and 5 are linked at level 2 and 3 we ask that if you do need to use the elevator then please contact concierge on the core 5 intercom and utilise this buildings elevator in the interim.

As this was an unforeseen event we will be undertaking inspection of all the pressure reducing valves across the site to mitigate any risk of a future occurrence of this.

Next week there will be a lot of activity in core 3 as we restore the building to normal operation so we apologies in advance for any disruption.

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We have had a spate of homeless people breaking into the area at the side of Holliday Wharf where there is a garden space; this space is for the enjoyment of the entire site and has been left in a state with rubbish and other antisocial paraphernalia.

The security team have installed a new CCTV camera with a light and sounder as a deterrent.

We will be keeping a close eye on the area to ensure that we do not have any further intruders.

Can we remind everyone that if you see something suspicious please give our 24/7 number a call.

We seem to suffer from a lot of rubbish around the site; mainly because we are city centre. Thankfully the management team are looking at how we can tackle this. We have come up with a few “quick wins”:

• The night security team have been asked when they do patrols to do a litter pick at the same time
• We are reviewing the cleaning contract to make sure that this is prioritised
• Where we see residents leaving rubbish we will be issuing warnings and eventually fines if they continue

For larger items left lying around the development, or abandoned in the bin store, CCTV will be used to track down those responsible, who will be billed for removal of said items.

We all want a nice place to live so if you see someone leaving rubbish either at side of bins or throwing items on the floor just remind them that we have a lot of CCTV and it is something we are really trying to tackle.

For years we have had a problem with the underground car park..

• People just parking where they like…
• Visitors to Birmingham thinking we are a public car park
• Old residents with fobs still parking here for free to go shopping
• Residents with 3 cars and 1 space

So we have invested in new number plate recognition to manage the car parking. This allows you into the car park if you are registered on the system. The system is pretty advanced and if you have someone currently parking in your space (e.g. a visitor) then it will not let you into the garage as it knows your space is in use.

Now we know this might be frustrating for some having to register your car, and if you have visitors they have to call up to get acces to the garage space… but you will have noticed over the past few weeks the car park is far emptier than previously! This is because people who should not be parking here cannot get in anymore!

The only thing left to do is tackle tail gating… which the new Parkmaster system does with the bollard. This will be switched on in the coming days which will mean you have to drive close up to the garage door as you are coming in, or close to the bollard and wait until the barrier behind you shuts when you are leaving. We will put up signage and be on hand to assist you in making sure you can use the system properly.

Unfortunately we have found that some of those that were illegally parking in the underground garage have now moved to the upper car park – our next phase of work will ensure this is area is also secure and protected.

You will also see in the coming week new signage going up on the exterior driveway where we will be issuing fines electronically for parking on the driveway. This enforcement will help keep the driveway clear.

Unfortunately the motor arm broke on Sunday the 16th July, as a result we had to leave the gate opened overnight. Luckily our maintainance contractor was able to pickup the parts the very next day and replace the motor arm to bring back into service!

If you do see that there is anything that needs our attention make sure you report it either through this website, via concierge or call the 24/7 number!

As part of our commitment to ensuring we have a safe and enjoyable place to live we have put information here that will help ensure you have a pleasant experience of our development.

If there are anythings you need to know our friendly concierge staff are onsite and available throughout the week and on saturdays and are available via phone 24 hours a day.

If you need us please call our number: 0121 798 7675 or press “Concierge” from any intercom unit.

Or if you have our app you can always press the “Concierge” button to speak with us.